Financial Services Guide

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    Capstone Financial Planning
    This Financial Services Guide (FSG) has been produced by Capstone
    Financial Planning Pty Ltd (‘Capstone’, ‘we,’ ‘us,’ and ‘our’).
    Capstone is a privately owned and operated financial planning
    company. We are not owned by a fund manager, bank or other
    financial institution. Capstone advisers are equipped to offer
    clients holistic advice and solutions that are tailored to each client’s
    individual needs, circumstances and advice requirements.
    Who is my adviser?
    Your adviser is an authorised representative of Capstone. Individual
    details of your adviser will be provided to you in their adviser/
    company profile which includes details of the adviser’s authorised
    representative number, their experience, qualifications, charging
    methodology and the specific services they are authorised to
    provide. The adviser profile forms part of the FSG and is to be read
    in conjunction with this document.
    Your adviser acts on behalf of Capstone and we are responsible for
    any advisory services your adviser provides.
    Purpose and content
    This FSG contains important information to help you decide whether
    to use any of the services offered by Capstone. It contains details of:
    • The financial services and products we offer
    • Our fees
    • How we are remunerated
    • Any interests, associations or relationships that could affect our
    • Our complaints handling procedures and how to access them
    • Our privacy policy
    What other documents might I receive from
    When we provide you with personal advice you will receive a
    written report called a Statement of Advice (SoA). The SoA
    will state your relevant personal circumstances, outline
    the advice being provided, the basis on which the advice
    is given, information about any fees, commissions,
    and associations relevant to the provision of the
    It is important to note that we can only
    provide personal financial advice after
    making reasonable enquiries and
    after giving consideration to
    your current personal and
    financial circumstances.

    Advice Fees
    The Advice Fees you pay to Capstone may comprise one or more of
    the following:
    • A percentage fee based on the value of your holding in a financial
    • A fixed dollar amount
    • An hourly rate
    These fees may include:
    • Statement of Advice Fee - for the preparation of a Statement
    of Advice
    • Initial Advice Fee - for initial advisory services
    • Implementation Fee - for the implementation of financial
    • Ongoing Service Fee - when your adviser provides you with
    ongoing advice and service
    These fees are payable by you and may be paid either directly from
    you or from your financial product/s.
    How will I pay for the services provided?
    Prior to providing any service we will mutually agree on the method
    of our remuneration. We offer a variety of service levels and fee
    structures that can be tailored to suit your individual circumstances.
    Please refer to the adviser/company profile provided to you for
    specific details of your adviser’s charging methodology.
    Licensee advice fee
    Capstone may receive a licensee advice fee (or similar from you),
    when you decide to implement a recommended product that
    applies this type of fee.
    A licensee advice fee is an annual ongoing fee that contributes
    to preferential product pricing and professional related support
    services, for as long as you hold the product and may be based on:
    • A percentage fee based on the value of your holding in the
    product; or
    • A dollar amount.
    Where a percentage fee applies, this fee may range from 0.00% to
    0.20%. For example, an investment of $10,000 in a product that
    applies a licensee advice fee of 0.20%, Capstone will receive a fee of
    $22 per annum ($20 plus GST). The fee will be retained by Capstone
    and not passed on to your adviser.
    This fee is payable by you directly from your financial product. If
    applicable, this payment will be disclosed to you prior to you
    purchasing the product.
    Capstone does not generally receive commissions. We can only
    accept commissions where it occurs under an existing arrangement
    between Capstone and the product issuer entered into before 1 July
    2013. Accordingly, investment based products will not be subject to
    commissions unless they are already held by you.
    We may also accept commissions from the product issuer in
    circumstances where you implement life risk insurance products
    (excluding group life risk policies held within superannuation
    as well as individual life insurance policies held within a default
    superannuation fund).
    If applicable, any such payments will be disclosed to you before you
    purchase the product. Below are examples of how commissions apply.

    From time to time, the employees of Capstone may receive noncash benefits with a cash value less than $300. A register listing the details of any non-cash benefits between $100 and $300 is maintained. These non-cash benefits do not influence the financial product recommendations provided by our advisers to you. If you would like more information, you can request a copy of the register.

    Requesting further information

    You have a right to request further information in relation to the remuneration, the range of amounts, rates of remuneration and benefits received by Capstone and/or your adviser.

    This includes remuneration that may be generated from services other than personal advice. Any request for further information should be made before any service is provided and within a reasonable time frame.

    Relationships or associations with a product issuer Capstone is the distributor of:
    • C-wrap SuperWrap and C-wrap InvestmentWrap, which is operated by BT Portfolio Services Limited (BTPS) ABN 73 095 055 208, a wholly owned subsidiary of Westpac Banking Corporation ABN 33 007 451 141; and
    • c)smsf which is operated by SuperIQ Pty Ltd ABN 27 147 105

    Capstone receives a percentage of the administration fees charged from c)smsf. This fee contributes to preferential pricing and professional related support services. This fee is retained by us and not passed on to our advisers.

    Other important information

    How can I give you instructions?

    You can give us instructions by telephone, email or other means agreed with us. Some financial products have their own rules about how to give instructions. Please refer to the Product Disclosure Statement of the relevant product for those details.

    What is my personal information used for?

    Your adviser will collect your personal details and conduct an analysis of your overall situation including investment needs, objectives and personal financial information before providing any advice. If you do not provide the personal information requested, we may not be able to provide you with the financial services you require.

    Accessing and updating your personal information If you have concerns about the accuracy or completeness of the personal information we hold, you may request to access your personal information by contacting your adviser.

    The Privacy Policy

    We are committed to protecting your privacy. Your personal information will be handled in accordance with our privacy policy. This document outlines how the information we collect from you is used, stored and disclosed. A copy of our privacy policy will be provided to you and can also be obtained from our offices or from our website.

    If you receive further financial advice from us and a SoA has been
    previously provided, we may record details of that advice in a Record
    of Advice (RoA) where certain criteria is met. The RoA will include
    a summary of your relevant personal circumstances or state which
    previous advice document contains this information, particulars of
    the advice being provided, the basis on which the advice is given,
    information about any fees, commissions, and associations relevant
    to the advice. You can request a copy of any relevant RoA document
    by contacting your adviser.
    When we offer to issue, arrange the issue of or make a
    recommendation to acquire a particular financial product (other
    than securities) we will provide you with a Product Disclosure
    Statement (PDS). A PDS contains information about fees payable,
    risks, benefits and significant characteristics of the financial product.
    These documents will assist you to make an informed decision in
    relation to the acquisition of a financial product.
    If you have entered into an ongoing service arrangement with us,
    you will be provided with an annual Fee Disclosure Statement (FDS).
    This statement provides details of the ongoing service fees you
    have paid during the preceding 12 month period, the services you
    were entitled to receive during that period, and those you actually
    You may also receive a renewal notice following every second
    anniversary of your ongoing service arrangement. This will be
    provided to you in writing and accompany your FDS. You must
    complete the renewal notice in order to continue to receive ongoing
    service and advice from your adviser. If you do not complete the
    renewal notice or fail to respond, the ongoing service arrangement
    ceases, meaning the adviser is not obligated to give ongoing service
    and advice, and you are no longer obligated to continue paying the
    ongoing fee.
    Advisory Services
    We are authorised to provide financial product advice and deal in
    the following financial products to wholesale and retail clients:
    • Deposit and Payment
    • Retirement Savings
    • Securities • Standard Margin Lending Facility
    • Life Products • Superannuation
    • Managed Investment
    • Government Debentures, Stocks
    and Bonds
    Capstone and your adviser are paid for the services they provide
    through various methods of remuneration, including payments
    made by you (service and advice fees), and payments received from
    product issuers. These payments will be disclosed to you in your
    advice/disclosure document. In circumstances where we cannot
    determine the amount of remuneration we will disclose the method
    of calculation.

    Investment based financial products
    For existing investments held by you and entered into before 1
    July 2013, an upfront commission may range from 0.0% to 4% of
    the amount you invest, depending on the product. For example,
    for an additional investment of $10,000 in a product whose issuer
    pays Capstone a 3% upfront commission, Capstone will receive
    an upfront commission of $330 ($300 + GST). Capstone may also
    receive ongoing commission, which may range from 0.0% to 1% of
    the value of your holding in a product, for as long as you hold the
    product. For example, for a holding of $10,000 in a product whose
    issuer pays Capstone a 0.6% ongoing commission, Capstone will
    receive an ongoing commission of $66 per annum ($60 + GST).
    Insurance (risk) products
    Capstone may receive an initial commission from the product issuer
    when you decide to buy a risk product your adviser recommends
    to you. This commission may range from 0.0% to 80% of the initial
    premium amount, depending on the product. For example, a Term
    Life base premium of $1,000 per annum in a product whose product
    issuer pays Capstone an initial 80% commission, Capstone will receive
    commission of $880 ($800 plus GST). Some product providers may
    pay commissions on stamp duty and policy fees. Initial commissions
    may also be payable to Capstone on any premium increases resulting
    from increases in sums insured that you decide to make during the
    time you hold the product. This initial commission will only apply to
    the component of the increased premium resulting from the increase
    in sum insured. Capstone may also receive ongoing commission,
    which may range from 0.0% to 20% of the renewal premium from
    the 2nd year. For example, an annual base premium of $1,000 in
    a product whose issuer pays Capstone a 20% ongoing commission
    from the 2nd year, Capstone will receive an ongoing commission of
    $220 per annum ($200 plus GST).
    Distribution of remuneration
    Remuneration is payable to Capstone in the first instance. Capstone
    will then pay any remuneration earned to your adviser/their
    company. Details of these payments will be disclosed in your advice/
    disclosure document.
    Other forms of remuneration
    To assist in the provision of regular professional training and
    development, including ongoing technical training and updates in
    relation to financial products for Capstone’s advisers and support
    staff, we have developed formal relationships with a number of
    financial product providers. Each year we invite leading financial
    product providers to participate in this relationship program. They
    each contribute financially as part of this program. It is important
    to note that Capstone’s financial product range is not influenced by
    any relationship program as Capstone subscribes to independent
    research and all products are individually assessed on their own
    Capstone may receive allowances due to existing arrangements
    from a range of financial product providers prior to 1 July 2013.
    These arrangements may result in a monetary benefit being paid
    to Capstone, which may be based on the amount of funds our
    clients have previously placed with these product providers. These
    allowances may total up to 0.06% of our Funds Under Advice and
    are retained by Capstone and not passed on to our advisers.
    As new product providers join this program and others leave, you
    will be provided with an updated list via your advice document
    (where relevant). Capstone has no preferred product provider
    relationship and does not promote any specific product provider or
    administration platform.
    Version 4.0 April 2018
    Capstone Financial Planning Pty Ltd | Australian Financial Services Licence No.223135 | ABN 24 093 733 969
    Level 14,

    Anti-Money Laundering and Counter-Terrorism
    Financing Act 2006
    Capstone has an obligation under the Anti-Money Laundering and
    Counter-Terrorism Financing Act 2006 to verify your identity and
    the source of any funds. Accordingly we may ask you to provide
    particular identification documents such as your passport or driver’s
    Will anyone be paid for referring me to you?
    Where you have been referred to your adviser by a third party,
    any referral payments will be disclosed in your advice/disclosure
    Compensation arrangements Capstone has and continues to maintain Professional Indemnity

    Insurance in accordance with the Corporations Act 2001.

    Our Professional Indemnity Insurance, subject to its terms and conditions, provides indemnity up to the sum insured for Capstone and our authorised representatives/employees in respect of our authorisations and obligations under our Australian Financial

    Services Licence. This insurance will continue to provide such coverage for any authorised representative/representative/ employee who has ceased work with Capstone for work done whilst engaged with us.

    If you have a complaint

    If you have a complaint about the service provided to you, you should take the following steps:

    1. Contact your adviser and tell your adviser about your complaint.

    2. If your complaint is not satisfactorily resolved within 5 business days, please contact our Professional Standards Team on 03 8622 0700 or put your complaint in writing and send it to us at Level 14, 461 Bourke Street, Melbourne VIC 3000 or via email at We will try and resolve your complaint quickly and fairly.

    3. Capstone is a member of the Financial Ombudsman Service Australia (FOS). If you feel our response is inadequate or if you have not received a response within 45 days, you have the right to complain to FOS. They can be contacted on 1800 367 287 or you can write to them at GPO Box 3, Melbourne VIC 3001. This service is provided to you free of charge.

    The Australian Securities and Investments Commission (ASIC) also has an Infoline: 1300 300 630 which you may use to make a complaint and obtain information about your rights. If you have concerns involving ethical and professional conduct, you may consider raising your concerns with the Financial Planning Association of Australia (FPA). They can be contacted on 1300 626 393 or you can write to them at GPO Box 4285, Sydney NSW 2001.

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